Happy Memorial Day from all of us at Full Slate

The Full Slate Care Team will be out of the office on Monday, May 25th, as we observe Memorial Day.

While this Memorial Day will be different, we wish everyone a Happy and Healthy Memorial Day.

Here are some tips for enjoying your Memorial Day weekend while observing the current health and safety guidelines.

https://www.communitycare.com/News/Health-Blog-Article?URLName=Memorial-Day-Weekend-Quarantine-Style&utm_source=google&utm_medium=social%20media&utm_campaign=covid_19

Managing post-shutdown appointment requests

With parts of the country slowly opening back up for business, you may want to consider adding a Wait List option to your booking page. A waitlist can give you a sense of just how many clients are eager to return, when, and for which services. You can also get a sense of which appointment types are in the highest demand to start building your schedule.

While we do not have a direct waitlist feature, we do offer a workaround that we hope can help. For more on this workaround, please see https://support.fullslate.com/hc/en-us/articles/203424809

We are excited to see our partners come back to work. If you want any help with configuring this workaround, please reach out to us at support@fullslate.com

Using Gift Certificates and Packages to help drive business

While it is hard to sometimes see the light at the end of the tunnel, some areas are slowly starting to come back to allow for businesses to resume activities, with some restrictions in place for everyone’s safety.

One way to get clients excited for your business reopening is to offer gift certificates and packages. Using this feature you can bundle certain services for a discount. This can be helpful for our salon and massage partners, as many clients will be looking to book several services in a session, and using packages can allow them to pre-pay for them, and adding the discount will further drive that decision.

You can send some incentives manually to loyal customers, as a way to let them know that you are ready to start scheduling again. This is done via the Sales tab on your Full Slate account.

If you want any help configuring this feature please reach out to us at support@fullslate.com

Click here to learn more about Gift Certificates and Packages

Auto Log Out Option Update

Full Slate is committed to making sure your company and client information is secure. One way that we’ve done this is by implementing our auto-logout feature, ensuring the invaluable safety of your client information and schedule.

Since then, we’ve made some great enhancements with the help of your feedback!

Here are some of the updates you may notice:

  • We’ll let you know that you’re about to be logged out due to inactivity (with the chance to stay logged in!)
  • Once logged out, we’ll let you know why the logout has occurred (no more feeling of uncertainty!)
  • Finally, you now have the option to take on the responsibility of your account’s session security and opt out of auto-logout

Let’s see what this will look like! Below you’ll see the auto-logout notice; on it, we’ve included a timer as well as two options – “Disable Auto Logout” or simply continue your session by clicking “Stay Signed-In”.

If ever you’d like to view or edit your user settings (including auto-logout), you can do this by opening your “Account” in the top navigation bar.

When making the decision to disable the auto-logout feature, we recommend reviewing your device settings regarding screen locks to protect your data (in case you do forget to logout!).  If you have any questions about this, please contact support via email at support@fullslate.com or phone at (888) 489-6543.

As always, we invite you to let us know what we can do to continue improving your experience with Full Slate!

Updates to Authorize.net

Authorize.net has made security improvements to the way they accept payments!

You will have a window, from 03/21/2018 to 04/06/2018, to ensure uninterrupted client payments. If you happen to miss the window, no worries. You will still be able to accept client payments – just make sure to follow these steps as soon as possible:

1. Log in to Authorize.net.

2. Click the “Settings” link under the “Account” section.

3. On the Settings page, click the “Manage Public Client Key” link under the General Security Settings section.

4. Enter your Secret Answer to the Secret Question and click Submit button to create a new client key.

Note: If you need to reset your Secret Answer, please refer to this help page:
https://support.authorize.net/authkb/index?page=content&id=A524&actp=LIST

 

5. Select and copy the newly created client key.

6. Sign into the Full Slate app.

7. Navigate to the Setup -> Client Payments tab.

8. Paste your client key to the “Client Key” text box and click Save.

 

If you have any questions on this or any feature of Full Slate, please feel free to reach out to our team and we’d be happy to help!

 

Thanks and Happy Scheduling!

The Full Slate Team
Support@Fullslate.com
(888) 489-6543

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Account Security

Full Slate is committed to making sure your company and client information is secure.

HIPAA rules require Covered Entities and Business Associates to implement technical policies and procedures for electronic information systems that maintain electronically-protected health information (EPHI), to ensure that only authorized individuals to have access to EPHI. The auto-logoff feature is one such procedure included in the HIPAA regulations. The feature provides a practical and effective method of guarding against the unauthorized access of EPHI.

If you would like more information on the password protocol in Full Slate, please see http://blog.fullslate.com/strong-passwords/

As always, we invite you to let us know what we can do to improve your experience with Full Slate.  You can reach us at (888) 489-6543 or support@fullslate.com.

 

We are here to help!

The Full Slate family is growing!

We have added two awesome customer service experts to help you with all of your questions, concerns, and queries.  Chat, phone, email lines are open to assist you with everything and anything Full Slate.  Our hours of operation for email, chat and phone support is 8:00 AM to 5:30 PM PST.

Full Slate is committed to providing you with an exceptional customer service experience with each interaction.  If you have any questions, concerns or queries please reach out to us

Phone: 1-888-489-6543

Email: support@fullslate.com

Want to make an appointment for support?

https://fssupport.fullslate.com/

 

Latest Service Update

Thank you for your assistance with informing us of the various issues you’ve experienced following this release. We deeply apologize for the inconvenience and frustration and appreciate your patience as we work through this.

We’ve heard several suggestions and requests to roll back. We’ve upgraded the way our system manages and encrypts its data (it’s much more secure); unfortunately, this also means rolling back would actually cause more issues than it would help.

In lieu of that, our team has been working tirelessly to address the issues that have been reported. We’d like to post an update so that you are all looped in on our progress with regard to the fixes:

Issues we’ve already released fixes for:
500 Internal Server Error On Booking Page
500 Internal Server Error On Packages History
Login Page Not Loading Properly

Issues we’re close to releasing fixes for:
Javascript Embed Codes Not Working
Email and SMS Appointment Reminders Are Not Sending

Issues that we are still actively working on:
“Nothing to Pay For.” Error When Scheduling An Appointment
iPhone 6 Not Loading Appointment Booking Page Correctly
Error Selecting Dates for Booking Service on Mobile
Javascript Error Prohibiting Various Pages From Loading
Switching Company Doesn’t Refresh UI Properly

Finally, we’d like to apologize for not communicating and updating everyone as often as we ought to have. As mentioned previously, our development team has been extremely focused, working around the clock to develop and release fixes. We’re continuing to work through this list and will let you know as fixes are released.

Please continue to let us know if you experience any issues! The most helpful way to inform us would be by emailing support@fullslate.com – this way, we can process the report more quickly as well as keep you directly up to date as fixes are released.