Full Slate Team & Skill Development Week is May 23rd

Dear awesome customers,

In order to provide you with the best experience possible, Full Slate will be focusing on both team and skill development next week! During this time, we will still be offering support; however, phone and chat support may be limited. In order to make sure we can address and any and all of your needs, we advise that you email inquiries to support@fullslate.com.

Support Availability 5/23 – 5/27:
Monday 11am – 5pm
Tuesday 7am – 5pm
Wednesday 7am – 5pm
Thursday 7am – 5pm
Friday 7am – 12pm

Happy scheduling!
Full Slate

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A Bright New Chapter for Full Slate

All of us here at Full Slate are excited to share news that Full Slate has been acquired by Internet Brands, a software services and online media organization with a proven record of over 15 years of success. Internet Brands is a true online pioneer, operating an industry-leading portfolio of software, data services, consumer websites, as well as hosting and marketing services.

We’d like to assure you that delivering an excellent service and experience remains our top priority. We’re confident that Internet Brands is the ideal partner for Full Slate going forward, and we’re dedicated to making this transition seamless and transparent. Internet Brands is fully committed to continued, unwavering support and improvement of our products and services.

Stay tuned to this blog for updates on new product development, as we plan to keep you fully informed along the way! As Full Slate begins its next chapter with Internet Brands, we thank you for your business and look forward to continuing to help fulfill your scheduling needs.

Here’s to a bright future!

Sincerely,
The Full Slate Team

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Online Scheduling on Google Live

Online scheduling on Google is now live for Full Slate customers.

If you have previously enabled it, but do not yet see online scheduling appearing in search results for your business, make sure your business name, address and phone number are up-to-date in Google My Business and match what’s in Full Slate under Setup > Company.

If you haven’t enabled it, you can do so under Web > Google. More on this feature in our original blog post.

Please note this feature is not yet available to companies with multiple locations or those with multiple providers where a provider is selected before a service.

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See Past Dates on Full Slate Mobile

You can now view and book events on dates in the past on Full Slate Mobile.

If you scroll up on the ‘Schedule’ tab just slightly, you’ll see a ‘Load earlier dates’ button. Tapping this button will load a week at a time.

If you want to jump farther back into the past, you can select the ‘calendar’ icon in the top-left of the ‘Schedule’ tab, then go to the month and select the date you wish to load. The schedule will then refresh to this date.

If you need to make an update to a past event, check on any details, or even log a historical event, you can now do so right from Full Slate Mobile, accessible at m.fullslate.com.

 

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Online Scheduling on Google

Full Slate has partnered with Google to enable online booking directly from Google search results. Now when clients or prospective clients find your business on Google, they can see that you offer online scheduling and begin the booking process right there.

All the same booking rules and details apply, and there is no extra charge for appointments made through Google.  We’re all for innovation that makes scheduling simpler and encourage you to give it a try.  Just go to Web > Google and flip the switch to “Yes.”

Once enabled, it generally takes Google 2-4 days to add online booking for your business, and there is no guarantee the “Book an appointment” section will show up for your business. To increase the odds of online scheduling appearing in search results for your business, make sure your business name, address and phone number are up-to-date in Google My Business and match what’s in Full Slate under Setup > Company.

Please note this feature is not yet available to companies with multiple locations or those with multiple providers where a provider is selected before a service.

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Drive Repeat Business

Want to encourage past clients to return for another appointment? You can have Full Slate automatically send them a personalized email if they haven’t rebooked within a certain window.

To setup an automated recall, go to Messages > Automatic Messages, click the “Add message” button, and choose “Connect with past clients.” You can then specify how long after their last appointment you’d like messages to be sent. You can even send different messages based upon which service the client last booked.

You might also consider including a special offer or promotion to incentivize long overdue clients to come back.  If you’re worried about discounting your services, you can set up a series of messages.  Say you send a reconnect message after 3 months without any special offer.  Then after 6 months you send a second message offering a discount.  Only the people who don’t respond to the first message will get the second one — just those clients who need a little extra motivation.

You can create different templates and customize the message under  Messages > Templates.

 

Posted in Tips & Tricks, Uncategorized Tagged with: , ,

Client Payments Now Displayed on Full Slate Mobile

Now you can see on your phone if clients have paid for appointments and classes.  Under price, we’ll add up any payments made by credit card, gift certificate or package, and Checkout to show the total amount a client has paid.

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This can be especially handy when you meet with your client(s).  Knowing about any deposits, online payments or vouchers lets you quickly determine how much you need to collect at the time of service. We hope this enhancement to our mobile site makes it easier to run your business while you’re on the go or don’t have access to a tablet or computer.

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See It Your Way

There’s a lot of ways to view your schedule in Full Slate. You will find these options on the ‘Schedule’ tab under the ‘More’ menu in the upper right. Here’s a quick rundown of the different options you can take advantage of:

  • Color coding – You can choose from 16 different colors to color-code your schedule by provider (which is the default) or by service. More on that here.
  • Zoom – If many of your appointments are shorter than 30 minutes in length, you’ll love the ability to see your schedule in a larger format. On appointments as short as 5 minutes, you’ll be able to see the client, service, start and end time without opening it. More about the zoom feature here.
  • Hide empty columns – Only work a few days a week or only want to see days in your view where you have events scheduled? Then this is the option for you. We’ll hide the columns for the days when you don’t have any events scheduled. For example, if you work from Tuesday-Saturday every week, you can ‘Hide empty columns’ so that the schedule only displays from Tuesday-Saturday.
  • Hide client names  Do clients sometimes look over your shoulder when you’re scheduling their next appointment? You can ensure client privacy by hiding client names on your Schedule tab. More on that here.
  • Full screen – Exactly what it sounds like. You can view your schedule in full screen mode. This is great if you want to avoid all of the other distractions on your screen. It’s also a bit easier on the eyes.
Posted in Tips & Tricks Tagged with: , ,

Conflict Alerts Now Available on Mobile

Conflict alerts are now available when accessing Full Slate on your mobile device to help avoid inadvertent double-bookings.

Whether you’re scheduling an appointment, class, or personal event on mobile, Full Slate will display a conflict report that shows up prior to scheduling the event. Just select the day/time of the event, and if there is a conflict they will be displayed in the ‘Conflicts’ section, as shown below. If there is no conflict, ‘None’ will be displayed.

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This is the second of a series of improvements you can expect to our mobile optimized site at m.fullslate.com – more to come!

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Sell Gift Certificates and Packages through Full Slate

With the holidays right around the corner, now is the perfect time to sell gifts & packages to your clients and their loved ones. Gift certificates and packages are a great way to create extra revenue around the holiday time, plus they act as a built-in referral program!

You can add the gifts & packages you want to sell under Setup > Gifts & Packages.  To enable clients to buy them online with a credit card, make sure you have client payments setup. Then they’ll be able to purchase gift certificates and packages right on your Full Slate landing page, your Facebook page, and your website.

gift certificates

Full Slate’s standard website widget includes a section titled ‘Packages and Gift Certificates’ below your list of services.  If you prefer, you can create a dedicated webpage that just displays your gifts and packages. To get the code for that widget, go to Web > Widget  and choose ‘Gift certificates & packages’ from the Widget Type drop-down.

The Gifts & Packages add-on costs $5/mo, but you can try the feature for free for 30 days to see if it is a good fit for your business. Full Slate does not charge any additional fees per order, and clients will continue to be able to redeem gift certificates sold through Full Slate even if you stop selling them (and stop paying for the add-on).

Answer to many common questions about this feature are here. There’s even a video tutorial you can watch!

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