Google Calendar Sync Not Working

Full Slate relies an on “Application Programming Interface” (API) to synchronize events with Google Calendar. Today, Google turned off the version of the API we were using. As a result, the two-way sync, one-way sync from Full Slate to Google Calendar, and one-way sync from Google Calendar to Full Slate are no longer functioning.

We are working to upgrade to the latest API published by Google, but at this time, we do not have an estimate for when sync will be restored. We realize this is crucial functionality for many of you, and restoring sync with Google Calendar is the top priority for our development team.

We’re very sorry for the inconvenience and disruption this causes your business.  While we’re working on the fix, you might consider adding subscriptions between Full Slate and Google Calendar in order to continue seeing events across programs. For detailed instructions, please go here.

We will update this blog post as soon as we have new information.

Update at 3:50pm PST on 11/18/14:

The team here is all-hands-on-deck to fix the Google Calendar sync. We’re working hard to release the updated sync by this Monday (November 24).

Also, if you’ve added a subscription to your Google Calendar, as described here, we’ve increased the automatic sync frequency from six hours to one hour. This will help ensure your schedule is up-to-date until we release the new Google Calendar sync. As a reminder, if you don’t want to wait for the hourly automatic update, you can manually refresh the subscription under Schedule > More > Sync Now.

As soon as we have further updates, we’ll post it here.

Update at 9:15am PST on 11/20/14:

We’re on track to release the fix by Monday (November 24). We’re doing all we can to push it out as soon as we can, while ensuring a seamless reconnection. We’ll update you again as soon as there’s new information.

Posted in Announcements

Full Slate Makeover

Watch for a new and improved Full Slate next week! newfs

Based on the positive feedback we received after updating the mobile site, we’re refreshing the web-based scheduling application with a new look and feel.

You’ll find bigger controls that are easier to use, especially if you access Full Slate with an iPad or Android tablet. We think you’ll find the larger buttons and cleaner drop-down menus to be intuitive and easy to navigate.

If you happen to be a QuickBooks Online user, you’ll find the look and feel to be very familiar.

There are no changes to the mobile version of the software.

So keep an eye out for the new look, coming in just a few days.

Update on November 21, 2014:

Because the development team is all-hands-on-deck working on the Google Calendar sync issue, we put on hold the release of the new look for several weeks. It’s generally ready to go, but we want to ensure a super smooth transition, so we’re waiting until the entire team can focus on it.

As we have updates on timing, we’ll provide them here.

Posted in Announcements

Coming Soon: Checkout!

Wish you could take and record client payments right in Full Slate? Our team is hard at work on a new feature that will allow you to do that and more – Checkout.

checkout - smallWith Full Slate Checkout and QuickBooks Online, you’ll be able to record cash, check or credit card payments after appointments – at no additional cost! You’ll also be able to automatically synchronize transactions between Full Slate and QuickBooks Online, eliminating the need to re-enter client payments in your accounting system.

Stay tuned for more updates on this and other great new features!

Posted in Announcements

Sync Contacts with Quickbooks… for Free!

QuickBooks OnlineIt’s super easy to sync your clients between QuickBooks Online and Full Slate so you never again have to  manually enter contact info twice.  Bonus – now you can connect to QuickBooks Online for free (a little perk of being an Intuit company)!

If you were previously being charged a connection fee, we already removed this line item from your bill; you’ll no longer have to pay $5/mo to sync. But you may need to reconnect if you connected to QuickBooks before June 30, 2014.  We recently upgraded to the latest, greatest application programming interface (API), as the previous version is no longer supported.  All the old connections were removed, so we won’t be able to sync again until you re-authorize Full Slate to access your QuickBooks data – which is easy to do!

Whether you’re an old-timer or a new-comer, you can establish a connection by going to the new “QuickBooks Sync” tab under Setup.

Connect to QuickBooks

  1. Go to Setup > QuickBooks Sync and click the “Connect to QuickBooks” button.
  2. Enter your QuickBooks account credentials.
  3. Select the company you want to connect to and click Continue.
  4. Authorize Intuit to share your data with Full Slate.

Just the beginning of great things to come with QuickBooks Online…

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Posted in Announcements

Mobile Makeover

Managing your schedule from your cell phone just got better – and a whole lot prettier! If you haven’t seen the new look of the mobile version of Full Slate, check it out now at m.fullslate.com on your iPhone or Android!

You’ll find a cleaner, more streamlined schedule tab that makes it easy to check your schedule on the go and quickly book appointments.

If you like a more compact “Agenda” view, you can hide the extra rows highlighting gaps between appointments.  Just click the menu icon (looks like three horizontal lines) at the top-left corner of the Schedule tab to hide or show available windows.  You can still add a new appointment by clicking the “Plus” sign in the upper right.

Screen Shot 2014-07-03 at 1.08.01 PMIt’s also easier to get in touch using new text, email and phone icons on each client’s profile. If you run a mobile business, you can even pull up a map of your client’s address with one touch of the map icon.

You can view other custom fields too.  If you ask special questions on your booking form, you’ll find the client’s answers in the appointment details.  Just tap an appointment to see all the information filled out.

And that’s not all – there’s lots more enhancements to the mobile site coming this summer.

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Posted in New & Improved

By the Numbers

Did you notice the new Reports tab? If you haven’t already, check it out! Interactive graphs help you see at a glance how your business is doing on key performance indicators.  You can choose from a variety of metrics including appointments, new bookings, dollar value, and hours booked.

Bar Chart

By default, the bar chart shows total appointments by day for the current week. Each column represents a time period; you can change the interval to group by day, week or month. You can change the timeframe too to see trends over longer periods like four to thirteen weeks or even a full year. Best of all, you can look forward and see what’s booked in the future.

Pie ChartThe pie charts at the top give you a detailed breakdown by service, booking type (by clients online or by staff offline), status (no-show or completed), and staff/location. Just move your mouse over a pie slice to see the details. You can also filter the graphs to show data for just a specific service, booking type, status, or employee.

When you change any of the settings, all of the graphs and tables update instantly. You can export that data to a CSV (comma separate values) file that you can open and analyze further in a program like Excel, or print a pretty report that looks just like what you see on the screen.

We’re really proud of this feature. It was inspired by the reports in QuickBooks and built by a developer from Intuit. Just the beginning of many great new things to come!

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Posted in New & Improved

Notice Regarding Yahoo & AOL Email Addresses

If you use a Yahoo or AOL email address on your Full Slate account, please read this important notice.

Yahoo and AOL recently changed their “dmarc” policies such that they block messages that are sent with a Yahoo or AOL email address used as a “reply to” email. When Full Slate sends emails, they are sent from no-reply@fullslate.com, but in certain circumstances we set your email address as the “reply to” address. Yahoo and AOL are now blocking this, which means your confirmations, reminders and other emails will not reach clients.

To address this, go to Setup > Company and either remove the Yahoo/AOL email address (in which case the system will send emails from no-reply@fullslate.com), or change it to a non-Yahoo/AOL email address. If you leave it blank, and you also use a Yahoo or AOL email address for your user profile (i.e. the email address you use to login), then you’ll also need to change this email to a non-Yahoo/AOL address so that manual emails sent through the system will be delivered to clients, which you can do under Account > My Profile.

For more on how automatic and manual emails are delivered, please click here.

Please see this CNET article if you’re interested in learning more about the topic.

Sorry for the trouble; we wish we could offer a way to continue using your Yahoo or AOL email, but this new protocol is controlled by Yahoo and AOL, not Full Slate.

Posted in Announcements
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