We are excited to announce that Full Slate has been acquired by Intuit! With products like QuickBooks, TurboTax, and Demandforce, Intuit is one of the most respected and innovative software companies out there. Mostly, becoming part of Intuit makes good sense as they share our commitment to help small businesses succeed.
We remain dedicated to our current customers and partners — nothing changes with our service for now. And in time, the opportunities are endless. We’ll share more as the teams begin working together.
It’s been an incredible, rewarding experience to work with so many small businesses over the past five years. Thank you for helping us to get where we are today. Your input and feedback has made Full Slate into best-in-class appointment scheduling software. Now we have the opportunity to take it to the next level together with the help of Intuit and your continued support.
You can now let clients add a tip to their payment when booking online. Full Slate’s online payment feature lets you accept payments from clients when they book appointments online. With this added functionality, they can add a tip to the price of the service and the combined cost will be charged to their credit card.
The tip option will only be presented to clients when they pay for the appointment in full.
Your clients can then relax when attending their appointment with no worries about payment.
To enable tips, simply check the “Accept tips” box under Setup > Client Payments.
Openings are now presented to clients in their own time zone. This new feature is great for businesses with a national or international presence. Client no longer need to manually convert your time zone to theirs, helping to ensure they are available for the appointment.
Full Slate detects where your client is and shows available times in their local time zone. Your clients can also manually set their time zone on your landing page or scheduling widget.
You can even set each client’s time zone so that messages you send from the application and automatic messages, such as reminders and followup messages, include the client’s local time. You’ll find this under Clients > Details.
To turn on this optional feature, go to Setup > Booking Details. And check it out in action on our support scheduling page!
Tagged with: time zone
Posted in New & Improved
You can now set an expiration date and include other terms on a gift certificate or package. These appear in fine print right on the face of the voucher so your client is sure to see the details.
Since many states in the U.S. prohibit gift cards from expiring, the default is “never.” However, you can change it to expire on a specific date (i.e., December 31, 2015) or a certain number of days after purchase, (i.e., 5 years from today) under Setup > Gift Certificates & Packages. You can also manually set the expiration date for individual vouchers on the Sales tab.
This expiration date is included on the voucher when it’s printed out or emailed to a recipient. You can also add other terms – like redemption instructions, any exclusions or other limitations – to the fine print. (We know you want to be able to add your logo and customize the certificate too – we’ll get to that soon.)
Once a voucher has expired, it can no longer be redeemed online. You can still accept it if you wish; simply check the box to include expired codes on the Sales tab then adjust the balance or extend the deadline on a one-off basis.
You can now set different appointment hour limits for each provider in your business. We introduced the appointment hours limitation feature a year ago for massage professionals and anyone who needs to limit the number of hours they perform certain services each day. For businesses with multiple providers, this just became much more flexible; rather than apply the same hour limitation to all providers, you can establish different hour limits for each practitioner.
To use this feature, go to Setup > Booking Rules and select a global hours limitation (if you haven’t done this previously) or select “No limit, but allow per-provider limits”. You can exempt certain services that you don’t want to be included in the limitation, which will be applied to all providers. Then go to Setup > Staff and click on each provider to set their specific hour limitation, or simply use the global setting.
Tagged with: staff
Posted in New & Improved
We’ve simplified the process for clients to reschedule appointments.
Clients can now select to reschedule their appointment, rather than having to cancel and schedule a new appointment. We hope you’ll agree that this new option saves clients’ time and helps avoid confusion.
When a client reschedules an appointment, we’ll send a new appointment confirmation to the client and notify staff the same as if it were a new appointment.
We’ll still apply cancellation rules, so if the original appointment is inside the cancellation window, clients will be unable to make changes online.