Full Slate relies an on “Application Programming Interface” (API) to synchronize events with Google Calendar. Today, Google turned off the version of the API we were using. As a result, the two-way sync, one-way sync from Full Slate to Google Calendar, and one-way sync from Google Calendar to Full Slate are no longer functioning.
We are working to upgrade to the latest API published by Google, but at this time, we do not have an estimate for when sync will be restored. We realize this is crucial functionality for many of you, and restoring sync with Google Calendar is the top priority for our development team.
We’re very sorry for the inconvenience and disruption this causes your business. While we’re working on the fix, you might consider adding subscriptions between Full Slate and Google Calendar in order to continue seeing events across programs. For detailed instructions, please go here.
We will update this blog post as soon as we have new information.
Update at 3:50pm PST on 11/18/14:
The team here is all-hands-on-deck to fix the Google Calendar sync. We’re working hard to release the updated sync by this Monday (November 24).
Also, if you’ve added a subscription to your Google Calendar, as described here, we’ve increased the automatic sync frequency from six hours to one hour. This will help ensure your schedule is up-to-date until we release the new Google Calendar sync. As a reminder, if you don’t want to wait for the hourly automatic update, you can manually refresh the subscription under Schedule > More > Sync Now.
As soon as we have further updates, we’ll post it here.
Update at 9:15am PST on 11/20/14:
We’re on track to release the fix by Monday (November 24). We’re doing all we can to push it out as soon as we can, while ensuring a seamless reconnection. We’ll update you again as soon as there’s new information.
Update at 11:00am PST on 11/24/14:
Our developers finished coding the new Google Calendar integration over the weekend, and we completed an initial test pass late last night. We hope to have the sync with Google Calendar restored shortly. Because two-way sync has a big impact on your Full Slate schedule and Google calendar, in which events are copied and updated from one program to the other, we want to thoroughly test it before general release. Once we test a bit more, we’ll be able to say with more certainty when sync with Google Calendar will be restored. We’ll update you here by the end of the day.
Also, we’re looking for a few volunteers with real-world calendar data: if you’re interested in being a beta tester for the new sync, please reach out to us at email@example.com.
Update at 8:55pm PST on 11/24/14:
We’re very close everyone. We’re working on a couple of moderate bugs and will then start our deployment process that includes several additional levels of testing. We’re working hard to release this to everyone within the next day or so. We’re sorry, as we really wanted to release today…but it’s critical that we do this right given the impact on your Full Slate schedule and Google calendar.
We’ll update this blog post again on Tuesday. Sorry again for the delay and thanks for hanging in there with us.
Update at 6:30pm PST on 11/25/14:
We are rolling out the new Google Calendar sync gradually in order to mitigate the risk of any unforeseen issues affecting a large number of businesses. So far most beta customers have reported that the reconnection process went smoothly and that events are syncing accurately between Google and Full Slate. We are still working on a few known issues, but in general, these early deployments are going well.
Please note that we are not yet releasing the new sync for general availability. There is a chance you may experience some issues, but if you’d like to participate in the next phase of beta testing, please email us at firstname.lastname@example.org and we’ll send you instructions. If you run into any problems, we’ll do our best to fix it over the holiday weekend.
Update at 9:00am PST on 11/30/14:
Over the holiday weekend, we gradually provided instructions to restore the Google Calendar sync to everyone who has a connection. If you have not received these instructions, please contact us at email@example.com and we’ll send them to you. All known issues identified during beta testing and during the deployment process have been resolved, and the reconnection process is working smoothly for most customers. If you run into any troubles reconnecting, please don’t hesitate to contact support.