Auto Log Out Option Update

Full Slate is committed to making sure your company and client information is secure. One way that we’ve done this is by implementing our auto-logout feature, ensuring the invaluable safety of your client information and schedule.

Since then, we’ve made some great enhancements with the help of your feedback!

Here are some of the updates you may notice:

  • We’ll let you know that you’re about to be logged out due to inactivity (with the chance to stay logged in!)
  • Once logged out, we’ll let you know why the logout has occurred (no more feeling of uncertainty!)
  • Finally, you now have the option to take on the responsibility of your account’s session security and opt out of auto-logout

Let’s see what this will look like! Below you’ll see the auto-logout notice; on it, we’ve included a timer as well as two options – “Disable Auto Logout” or simply continue your session by clicking “Stay Signed-In”.

If ever you’d like to view or edit your user settings (including auto-logout), you can do this by opening your “Account” in the top navigation bar.

When making the decision to disable the auto-logout feature, we recommend reviewing your device settings regarding screen locks to protect your data (in case you do forget to logout!).  If you have any questions about this, please contact support via email at support@fullslate.com or phone at (888) 489-6543.

As always, we invite you to let us know what we can do to continue improving your experience with Full Slate!

Posted in Uncategorized

GDPR Updates

If your company is based, or does business, in the EU and are concerned about how Full Slate has updated to meet the new requirements, fret no more!

Here is an overview of what we have done in order to comply with the conditions under the GDPR.

Consent
We’ve added a consent banner to collect and record consent from EU residents. Similarly, we are also collecting and recording consents in the registration page and upon a customer’s first login.
Transparency – Privacy Policy
We’ve updated and restructured some sections of the Privacy Policy to make it easier to understand the information that we collect and how we use that information. We made such updates keeping the GDPR in mind.
Data Subject Rights
We’ve created policies and procedures to enable end users (a Full Slate customer’s client) to exercise their rights under the GDPR. Full Slate will confirm and validate such data subject requests with the customer prior to proceeding.
Security of Processing
We have reviewed our technical and organizational measures to ensure data protection and security. We currently encrypt all personal data. Further, all Full Slate employees undergo security awareness training and are subject to confidentiality obligations.
Data Processing Agreement
We have this documentation available, please let us know if you would like us to send you a copy.
If you have any questions on this, please feel free to reach out to our support staff.
Posted in Announcements

Updates to Authorize.net

Authorize.net has made security improvements to the way they accept payments!

You will have a window, from 03/21/2018 to 04/06/2018, to ensure uninterrupted client payments. If you happen to miss the window, no worries. You will still be able to accept client payments – just make sure to follow these steps as soon as possible:

1. Log in to Authorize.net.

2. Click the “Settings” link under the “Account” section.

3. On the Settings page, click the “Manage Public Client Key” link under the General Security Settings section.

4. Enter your Secret Answer to the Secret Question and click Submit button to create a new client key.

Note: If you need to reset your Secret Answer, please refer to this help page:
https://support.authorize.net/authkb/index?page=content&id=A524&actp=LIST

 

5. Select and copy the newly created client key.

6. Sign into the Full Slate app.

7. Navigate to the Setup -> Client Payments tab.

8. Paste your client key to the “Client Key” text box and click Save.

 

If you have any questions on this or any feature of Full Slate, please feel free to reach out to our team and we’d be happy to help!

 

Thanks and Happy Scheduling!

The Full Slate Team
Support@Fullslate.com
(888) 489-6543

Posted in Announcements, New & Improved, Uncategorized Tagged with: ,

Our Gift Certificates and Packages are getting a little facelift!

Give the gift of Full Slate

While this is not an Extreme Makeover, we have managed a little nip and tuck to the way our Gift Certificates and Packages look to your clients.

For several years we have offered an additional service with Full Slate whereby you can create and sell gift certificates and packages. More on that feature can be found via our Help Center 

While this is a great feature, we know that it was due for a bit of an upgrade, so we have added some changes to make them more visually appealing.

So what has changed?

Here is the what our certificates have looked like.

Click to download printout

And this the new version

 

Starting today, your logo will now appear on the certificate.  This is the logo featured in your company settings found via Setup >  Company Details.  Your company name will appear beneath the logo.  Information about your Landing Page address, the redemption code, and the expiration dates will appear on the black bar.

A few other tweaks were made so that the vouchers look more streamlined than before.  Another change was to limit the characters used in the description of the product and the length of your title of services.  A character-counter was added, so when you are creating these items, the system will let you know how many characters you have left.

We are still hard at work on making this feature even better but we hope that you enjoy this improvement.  If you have any questions about these updates or would like some help setting up this feature, please feel free to Contact Us at Full Slate Support.

 

Posted in Announcements, New & Improved Tagged with: , ,

Account Security

Full Slate is committed to making sure your company and client information is secure.

HIPAA rules require Covered Entities and Business Associates to implement technical policies and procedures for electronic information systems that maintain electronically-protected health information (EPHI), to ensure that only authorized individuals to have access to EPHI. The auto-logoff feature is one such procedure included in the HIPAA regulations. The feature provides a practical and effective method of guarding against the unauthorized access of EPHI.

If you would like more information on the password protocol in Full Slate, please see http://blog.fullslate.com/strong-passwords/

As always, we invite you to let us know what we can do to improve your experience with Full Slate.  You can reach us at (888) 489-6543 or support@fullslate.com.

 

Posted in Uncategorized

We are here to help!

The Full Slate family is growing!

We have added two awesome customer service experts to help you with all of your questions, concerns, and queries.  Chat, phone, email lines are open to assist you with everything and anything Full Slate.  Our hours of operation for email, chat and phone support is 8:00 AM to 5:30 PM PST.

Full Slate is committed to providing you with an exceptional customer service experience with each interaction.  If you have any questions, concerns or queries please reach out to us

Phone: 1-888-489-6543

Email: support@fullslate.com

Want to make an appointment for support?

https://fssupport.fullslate.com/

 

Posted in Uncategorized

Latest Service Update

Thank you for your assistance with informing us of the various issues you’ve experienced following this release. We deeply apologize for the inconvenience and frustration and appreciate your patience as we work through this.

We’ve heard several suggestions and requests to roll back. We’ve upgraded the way our system manages and encrypts its data (it’s much more secure); unfortunately, this also means rolling back would actually cause more issues than it would help.

In lieu of that, our team has been working tirelessly to address the issues that have been reported. We’d like to post an update so that you are all looped in on our progress with regard to the fixes:

Issues we’ve already released fixes for:
500 Internal Server Error On Booking Page
500 Internal Server Error On Packages History
Login Page Not Loading Properly

Issues we’re close to releasing fixes for:
Javascript Embed Codes Not Working
Email and SMS Appointment Reminders Are Not Sending

Issues that we are still actively working on:
“Nothing to Pay For.” Error When Scheduling An Appointment
iPhone 6 Not Loading Appointment Booking Page Correctly
Error Selecting Dates for Booking Service on Mobile
Javascript Error Prohibiting Various Pages From Loading
Switching Company Doesn’t Refresh UI Properly

Finally, we’d like to apologize for not communicating and updating everyone as often as we ought to have. As mentioned previously, our development team has been extremely focused, working around the clock to develop and release fixes. We’re continuing to work through this list and will let you know as fixes are released.

Please continue to let us know if you experience any issues! The most helpful way to inform us would be by emailing support@fullslate.com – this way, we can process the report more quickly as well as keep you directly up to date as fixes are released.

Posted in Uncategorized

How Full Slate can capture credit card information for deposits or full payment

Let’s examine all the ways Full Slate can help you capture credit card information, whether it’s for deposits or full payment on services.

Credit Card Capture

Full Slate allows you to collect credit card information when client schedule appointments, and charge cards if they do not show up for their appointments. When a client enters a credit card number, it passes straight to the payment processer for safekeeping. Full Slate never stores or exposes the full card number.

To keep credit cards on file, you need an account with a payment processor that supports saving cardholder information and charging customers after the fact. Currently, Full Slate integrates with:

  • PayPal
  • Stripe
  • Authorize.net
  • Payflow

Deciding what credit card processor works for your business really depends on your specific needs. Note that Stripe is only available for businesses in the United States, Canada, and U.K. A client also cannot remove a credit card that has been previously added to the system if it’s securing an upcoming appointment. To do so, the client would need to either cancel the appointment, or contact you first.

Setting Up Deposits

One way to cut back on no-shows is to require a deposit (either a flat fee or percentage of the cost of service) at the time of booking. Non-refundable deposits provide a (better) guarantee that your client will show up for their pre-scheduled appointment. Another bonus of setting up deposits: they are less susceptible to dispute and charge-back fines applied after the fact.

Requiring Payments

If you want to require a full payment at the time of booking (or before), you can through the designated processors. These offer seamless integration, so clients can pay for appointments within your scheduling widget or site, without being handed off to another site.

To get step-by-step instructions on how to capture credit card information on Full Slate, check out our Help Center article on the subject.

Posted in Tips & Tricks Tagged with: , , , , , , , ,

Using Full Slate Outside the U.S.

Do you live outside the United States or work with international currency? Good news! Full Slate offers currency and language support for businesses around the world. This includes:

  • SMS alerts – Full Slate supports over 1,000 mobile carriers worldwide to complement our text alerts. If you do have an international number, make sure to add it under MY ACCOUNT in the international format: +country code xxx-xxx-xxxx.
  • SMS reminders – If your clients use one of the 1,000 supported carriers, they will receive text reminders. The mobile numbers under the CLIENTS tab do NOT need your country code. For full information on this, visit our Help Center article on SMS international texts.
  • Phone numbers – Our phone number fields include most worldwide formats so you can enter your business, mobile, and other phone numbers in the format of your home country.
  • Currency – Full Slate supports all major world currencies, and you can list your prices in your home currency. Plus, if you use PayPal for transactions, the price will be transferred to PayPal in the proper currency.
  • Input Fields – Our input fields accept international characters so you can customize your account to another language, making instructions easier to read for your clients.

For more information on this, check out our original blog on the topic.

Posted in Tips & Tricks Tagged with: , , , , ,
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