Just a heads-up – text message alerts to staff and reminders to clients are now sent from a different number. In the U.S., automated SMS messages now come from “36070;” this is a short code that is approved by all wirelss carriers. Outside the U.S., texts are sent from (317) 662-2222.
We had several reports yesterday that Verizon Wireless and T-Mobile were not delivering messages from our previous number, so some clients and staff may not have received the text alerts or reminders that we sent. We apologize for the disruption; the third-party we use (and pay) to send SMS assures us that should not be an issue going forward.
Oh, almost forgot – SMS reminders now show up in the sidebar under Message History on Client > Details! And if anyone attempts to reply or call the short code, we let them know it’s a robot and that they should contact you instead. 🙂
Some providers treat short codes differently than regular numbers, so here are measures you can take if you’re on one of the following and not receiving alerts (or your clients can take if they’re not receiving SMS reminders):
T-Mobile — By default, T-Mobile does not enable receipt of SMS’s from short codes, so contact T-Mobile and ask them to enable the receipt of SMS’s from short codes.
Sprint — Sprint will sometimes block short codes, so text “allow 36070” to the number “9999”. You should then receive a response indicating you can now receive SMS’s from our short code.
Google Voice — Google Voice does not support the receipt of SMS’s from short codes, so you’ll need to use your actual mobile number for alerts from Full Slate. Please update your number under Account > My Profile and Setup > Staff.