Latest Service Update

Thank you for your assistance with informing us of the various issues you’ve experienced following this release. We deeply apologize for the inconvenience and frustration and appreciate your patience as we work through this.

We’ve heard several suggestions and requests to roll back. We’ve upgraded the way our system manages and encrypts its data (it’s much more secure); unfortunately, this also means rolling back would actually cause more issues than it would help.

In lieu of that, our team has been working tirelessly to address the issues that have been reported. We’d like to post an update so that you are all looped in on our progress with regard to the fixes:

Issues we’ve already released fixes for:
500 Internal Server Error On Booking Page
500 Internal Server Error On Packages History
Login Page Not Loading Properly

Issues we’re close to releasing fixes for:
Javascript Embed Codes Not Working
Email and SMS Appointment Reminders Are Not Sending

Issues that we are still actively working on:
“Nothing to Pay For.” Error When Scheduling An Appointment
iPhone 6 Not Loading Appointment Booking Page Correctly
Error Selecting Dates for Booking Service on Mobile
Javascript Error Prohibiting Various Pages From Loading
Switching Company Doesn’t Refresh UI Properly

Finally, we’d like to apologize for not communicating and updating everyone as often as we ought to have. As mentioned previously, our development team has been extremely focused, working around the clock to develop and release fixes. We’re continuing to work through this list and will let you know as fixes are released.

Please continue to let us know if you experience any issues! The most helpful way to inform us would be by emailing support@fullslate.com – this way, we can process the report more quickly as well as keep you directly up to date as fixes are released.

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