Updates to Authorize.net

Authorize.net has made security improvements to the way they accept payments!

You will have a window, from 03/21/2018 to 04/06/2018, to ensure uninterrupted client payments. If you happen to miss the window, no worries. You will still be able to accept client payments – just make sure to follow these steps as soon as possible:

1. Log in to Authorize.net.

2. Click the “Settings” link under the “Account” section.

3. On the Settings page, click the “Manage Public Client Key” link under the General Security Settings section.

4. Enter your Secret Answer to the Secret Question and click Submit button to create a new client key.

Note: If you need to reset your Secret Answer, please refer to this help page:
https://support.authorize.net/authkb/index?page=content&id=A524&actp=LIST

 

5. Select and copy the newly created client key.

6. Sign into the Full Slate app.

7. Navigate to the Setup -> Client Payments tab.

8. Paste your client key to the “Client Key” text box and click Save.

 

If you have any questions on this or any feature of Full Slate, please feel free to reach out to our team and we’d be happy to help!

 

Thanks and Happy Scheduling!

The Full Slate Team
Support@Fullslate.com
(888) 489-6543

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Our Gift Certificates and Packages are getting a little facelift!

While this is not an Extreme Makeover, we have managed a little nip and tuck to the way our Gift Certificates and Packages look to your clients.

For several years we have offered an additional service with Full Slate whereby you can create and sell gift certificates and packages. More on that feature can be found via our Help Center 

While this is a great feature, we know that it was due for a bit of an upgrade, so we have added some changes to make them more visually appealing.

So what has changed?

Here is the what our certificates have looked like.

Click to download printout

And this the new version

 

Starting today, your logo will now appear on the certificate.  This is the logo featured in your company settings found via Setup >  Company Details.  Your company name will appear beneath the logo.  Information about your Landing Page address, the redemption code, and the expiration dates will appear on the black bar.

A few other tweaks were made so that the vouchers look more streamlined than before.  Another change was to limit the characters used in the description of the product and the length of your title of services.  A character-counter was added, so when you are creating these items, the system will let you know how many characters you have left.

We are still hard at work on making this feature even better but we hope that you enjoy this improvement.  If you have any questions about these updates or would like some help setting up this feature, please feel free to Contact Us at Full Slate Support.

 

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Online Scheduling on Google Live

Online scheduling on Google is now live for Full Slate customers.

If you have previously enabled it, but do not yet see online scheduling appearing in search results for your business, make sure your business name, address and phone number are up-to-date in Google My Business and match what’s in Full Slate under Setup > Company.

If you haven’t enabled it, you can do so under Web > Google. More on this feature in our original blog post.

Please note this feature is not yet available to companies with multiple locations or those with multiple providers where a provider is selected before a service.

See Past Dates on Full Slate Mobile

You can now view and book events on dates in the past on Full Slate Mobile.

If you scroll up on the ‘Schedule’ tab just slightly, you’ll see a ‘Load earlier dates’ button. Tapping this button will load a week at a time.

If you want to jump farther back into the past, you can select the ‘calendar’ icon in the top-left of the ‘Schedule’ tab, then go to the month and select the date you wish to load. The schedule will then refresh to this date.

If you need to make an update to a past event, check on any details, or even log a historical event, you can now do so right from Full Slate Mobile, accessible at m.fullslate.com.

 

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Online Scheduling on Google

Full Slate has partnered with Google to enable online booking directly from Google search results. Now when clients or prospective clients find your business on Google, they can see that you offer online scheduling and begin the booking process right there.

All the same booking rules and details apply, and there is no extra charge for appointments made through Google.  We’re all for innovation that makes scheduling simpler and encourage you to give it a try.  Just go to Web > Google and flip the switch to “Yes.”

Once enabled, it generally takes Google 2-4 days to add online booking for your business, and there is no guarantee the “Book an appointment” section will show up for your business. To increase the odds of online scheduling appearing in search results for your business, make sure your business name, address and phone number are up-to-date in Google My Business and match what’s in Full Slate under Setup > Company.

Please note this feature is not yet available to companies with multiple locations or those with multiple providers where a provider is selected before a service.

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Client Payments Now Displayed on Full Slate Mobile

Now you can see on your phone if clients have paid for appointments and classes.  Under price, we’ll add up any payments made by credit card, gift certificate or package, and Checkout to show the total amount a client has paid.

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This can be especially handy when you meet with your client(s).  Knowing about any deposits, online payments or vouchers lets you quickly determine how much you need to collect at the time of service. We hope this enhancement to our mobile site makes it easier to run your business while you’re on the go or don’t have access to a tablet or computer.

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Conflict Alerts Now Available on Mobile

Conflict alerts are now available when accessing Full Slate on your mobile device to help avoid inadvertent double-bookings.

Whether you’re scheduling an appointment, class, or personal event on mobile, Full Slate will display a conflict report that shows up prior to scheduling the event. Just select the day/time of the event, and if there is a conflict they will be displayed in the ‘Conflicts’ section, as shown below. If there is no conflict, ‘None’ will be displayed.

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This is the second of a series of improvements you can expect to our mobile optimized site at m.fullslate.com – more to come!

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Skip to a Future Date on Mobile

It’s now easy to skip to a future date on your schedule when using Full Slate on your mobile phone. If you have a busy schedule, you no longer need to scroll endlessly to get to the date you need, saving time and ensuring accuracy.

To skip forward, click on the ‘calendar’ icon in the top left of the ‘Schedule’ tab.

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This will open up a date selector, where you can choose the specific date to which you want to jump. Even better: at the end of a session, if your client wants to schedule their next appointment four weeks out, just click the number “4” to jump to four weeks from today on your schedule. No need to count with your fingers and toes; with a single click, you can be confident you’re on the week you want.

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Please note the ‘Show Availabilities’ setting has been moved to the top right of the ‘Schedule’ tab, next to the ‘Add Appointment’ button.

This is the first of a series of improvements you can expect to our mobile optimized site – more to come!

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Mark Multiple Clients as Inactive

Have too many clients in your list and want to hide some of the old ones? You’re in luck; now you can mark mark multiple clients as inactive without have to go to each individual record.

Start from Clients > List and select the names you want.  Remember, you can select a range of records by clicking one at the top, holding down “shift” and then clicking another at the bottom; all the records in between will be selected.  Then click the “Mark Inactive” button.

inactive

Inactive clients are hidden by default.  If you want to see them again, click the “Filter” icon at the top of the list and then under “Viewing clients that are” uncheck the box for “Active only.”

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Client tags are here

We’re excited to announce client tags are now available. Did you ever want to send targeted marketing campaigns or track common client characteristics?

Simply add custom tags to categorize your client list into groups of your choice.

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You’re able to report and filter your client list based on the tag selected and send emails to clients with a common tag or groups of tags.

Screen Shot 2015-04-27 at 3.03.43 PMFor more information on how to use client tags, please take a look here.